10TH MAY 2016 | WALDORF HILTON, COVENT GARDEN, LONDON

Customer Focus: Customer Experience Summit 2015

24 February 2015 | Guoman Tower, Tower Bridge, London

 

Brand strategies for facing the challenge of the all-powerful consumer

I am sure you’ll agree that it’s an exciting time to be in the customer service industry. Technology is advancing at a rapid rate and we are now able to serve customers better and more quickly than ever before. But engaging customers today and meeting their higher expectations requires commitment from the entire company, and a redefined customer service strategy.

Why choose to attend: our mission

Business Reporter’s events are tailored for business leaders. We know how precious every minute is in today’s corporate world – and we guarantee attending Customer Focus 2015 will be time well spent. You will walk away inspired, enthused and with valuable new contacts. The debate will be rigorous, the information invaluable, and the opportunities for networking unparalleled.

Generating great new ideas as the key to success: a new agenda

We are designing an interactive, two-day agenda so you can join the conversation too, add your thoughts, tease out an idea, test a concept. Our agenda will be interactive, dynamic and will set out to foster the kind of deep understanding and empathy that leads to true innovation.

Some of the key topics to be covered:

  • The digital customer experience
  • Global customer experiences: seeing your brand grow
  • Balancing superior sales and service performance in a cost reduction environment
  • Mastering data analytics and new technologies
  • Embracing social media as the new normal for customer service
  • Customer behaviour: Segmentation and making it personal
  • Loyalty and customer experience: the perfect marriage
  • Customer experience 360 view: gaining ROI

Previous success

The previous Customer Focus summits have been very well received, with over 150 delegates joining us in April:

“One of the best conferences I have attended in some time. Relevant topics, great speakers. Discussions and content stayed relevant to the topics which was great.”
Operations Director, Chartis Direct

“Really good mix of quality speakers from different industries. Nice balance between show and tell sessions and more interactive discussions/workshops.”
Head of Operations Planning, Head of Operations & Performance, LV

“Second I have attended, really worthwhile, great range of speakers, some new trends emerging on social, targeting and organisation in customer service”.
Head of Commercial Relationship Support, Lloyds Banking Group

“Useful, practical, informative. I would recommend to senior colleagues to give visibility of what others are doing.”
Senior Customer Service & Operations Manager, Harrods

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Food for thought for strategic thinkers: who will be there

The Customer Focus Summit 2015 will bring together 200+ business leaders whose role is to champion customer experience delivery and brand representation. This includes CEOs, Board Directors, Vice Presidents and Department Heads and Senior Managers involved in all aspects of customer relations.

For more information about attending The Customer Focus Summit 2015 please call
+44 (0)20 8349 4363.