Business Reporter

Getting the most out of your claims management means ensuring the service is tailored to your needs and developing an open and trusted relationship with your third party administrator Outsourcing claims administration can not only save money and reduce risk, it can also add long term value through enhancing your customer’s experience, building brand loyalty [...]

An increasing number of businesses are relocating to Scotland, so what exactly does the north have to offer? Companies looking to relocate business and customer services centres are flocking to Scotland. Scotland is the UK’s top area when it comes to attracting foreign investment and the biggest investors are business services companies, according to Ernst [...]

Medium-sized firms could feel the benefit of 20 years’ experience to help in change management and strategy execution When Kevin Borley, director of The CIO Partnership, first visited his new client he found the hi-tech engineering firm in a bit of a quandary. “They had recently completed a reverse buyout of their parent company and [...]

Cost management is a priority for every business. Procurement outsourcing can offer a number of benefits, including visibility and control of costs Top business performance improvement through procurement outsourcing offers a compelling way for a CFO to punch beyond the realms of finance, argues Matthew Eatough, CEO at Proxima, an end-to-end procurement services provider, whose [...]

The best contact centre specialists can turn the challenges of social media into advantages. By monitoring and analysing every customer response, consumers get what they want most – great service The boom in social media has revolutionised the way we communicate, yet the vast majority of businesses seem unable or unwilling to join the conversation. [...]

Handing over the burden of distracting back-office functions can allow companies to focus on the areas that will bring the greatest benefits Outsourcing is so well established among major financial institutions that it creates little comment. But there are many start-ups and niche players, such as pay-day loan specialists, branded banking operations of retail companies [...]

Now that more Emerging economies have the infrastructure to support global services, executives can look further for outsourcing partners India still dominates the top outsourcing destinations, followed closely by China. Indian firms such as Wipro, TCS and HCL have emerged as global giants to rival the established western players. And they have the great advantage [...]

The mortgage lending industry is in the doldrums, but the UK’s major banks can ease the burden if they’re open to exploring outsourcing options Challenging times require robust yet flexible solutions, and few sectors will face more challenges during the coming year than the mortgage industry. A sluggish housing market, low levels of new lending, [...]

Cloud computing is helping outsourcing firms become increasingly agile, but their clients are treading carefully IT has long been leading the way when it comes to outsourcing. According to research from Oxford Economics, about 20 per cent of the total £207 billion outsourcing sales in the UK in 2009 were made in IT and data-related [...]

Successful outsourcing depends on forging great relationships – from selecting suppliers to monitoring their performance Outsourcing has been part of business for so long that one might expect it to be largely trouble-free. Yet things still go wrong: cost savings and service improvements are not realised, promised innovations fail to materialise, rifts appear, and dissatisfaction [...]