Business Reporter

Now that more Emerging economies have the infrastructure to support global services, executives can look further for outsourcing partners India still dominates the top outsourcing destinations, followed closely by China. Indian firms such as Wipro, TCS and HCL have emerged as global giants to rival the established western players. And they have the great advantage [...]

Successful outsourcing depends on forging great relationships – from selecting suppliers to monitoring their performance Outsourcing has been part of business for so long that one might expect it to be largely trouble-free. Yet things still go wrong: cost savings and service improvements are not realised, promised innovations fail to materialise, rifts appear, and dissatisfaction [...]