Simon Venn, Chief Government and Strategy Officer, Mitie

Industry View from


How can a connected workspace drive performance and productivity?

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Organisations today are facing a range of facilities management and corporate real estate challenges. These include rising property and facilities management costs, falling productivity, a need to sweat infrastructure assets as fully as possible, a hunger for actionable building insights, and a demand for meaningful workplace wellbeing offerings that will drive talent attraction and retention. These same organisations, across a diverse range of sectors and working environments, are looking to digital transformation to provide solutions to these workplace challenges.


Manufacturing companies are exploring ways to reduce the downtime of infrastructure assets that will affect their bottom line, and financial services companies want greater security. Retail businesses are leaning in to technology to reduce inventory losses, while healthcare providers want more transparency of their estates to help reduce costs.

And regardless of sector, every organisation is driven to find ways to achieve greater operational efficiencies, optimised outputs, enhanced resilience, greater safety, lower running costs, enhanced asset management, and improved employee wellbeing, productivity and retention.


Given the challenges outlined above, it’s no exaggeration to suggest that those organisations with the access, intelligence and tools to interpret the ever-increasing data being generated by the digital revolution will be the winners.

The digital transformation of facilities management, and the creation of truly connected workspaces, challenges industry-standard approaches to service procurement. It means that we can move away from scheduled tasks to demand-led and predictive delivery – cleaning things when they need to be cleaned, maintaining infrastructure when it needs to be maintained.

Importantly, this digital transformation also changes the conversation from input to output-based value-driven service agreements. As a result, it can save you money, reduce waste and improve efficiency by focusing on your actual needs, whether it’s knowing your rooms are always clean, that your staff are secure, that your infrastructure is resilient, or that you’re meeting your annual wellbeing targets.


Mitie is a pioneer in the connected workspace, embracing digital transformation to improve the performance of buildings and the wellbeing and performance of the people within them. Because, ultimately, we believe that better buildings equal better lives.


To learn more about Mitie’s Connected Workspace, please click here.

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