Vervent: financial services from a Lending-as-a-Service leader

David Johnson, CEO and Founder, Vervent

Thriving through the challenges of 2020, Vervent is entering the new normal stronger than ever. Founder and CEO David Johnson, supported by an impressive leadership team, steers Vervent with vision and determination to continue expanding the company’s competitive footprint within the Lending-as-a-Service (LaaS) ecosphere. Vervent provides clients with top-flight financial support services including loan and lease servicing, call centre services, backup servicing/capital markets support, credit card servicing, card marketing and customer acquisition, and third-party collections through its wholly owned subsidiary Activate Financial.

In December 2020, Vervent acquired Total Card, now Vervent Card, fortifying its position as a pre-eminent financial services provider across industries and adding a full suite of credit card program management services to its roster. This addition to Vervent’s proven tech-forward, compliant approach continues to position the company for future success, while expanding into credit card marketing and underwriting thus supporting Vervent’s mission of ensuring financial inclusion and increased access to credit in underserved markets.

Now with the power of three companies under its Lending-as-a-Service (LaaS) umbrella, Vervent offers comprehensive strategic services at five onshore and nearshore operations centres. The launch of Vervent Card included two new locations in South Dakota and Texas, which add to Vervent’s arsenal of geographically diverse and disaster-averse locations in San Diego, Portland and Baja California. Together, these operations centres offer 99.9 per cent uptime to support your business, no matter where you are headquartered. And because solutions are spread across multiple locations, they can be adjusted from region to region to keep servicing customers in the event of an emergency or natural disaster.

Vervent’s operations centres are powered by state-of-the-art technology and use AI to analyse and record every call to provide proven turnkey solutions that let you focus on your business’s core competencies. At the heart of each location, highly trained agents and back-office administrators support a variety of industry specialties under the guidance of on-site senior management, delivering proactive, bilingual service to customers. A fully fledged training team equips all staff with regular process enhancements and service training to maintain compliance and minimise risk.

When it comes to compliance protocols, Vervent is at the forefront of the financial industry. In 2020, the company achieved a SOC 2 Type 2 certification, which includes alignment to HIPAA-compliant servicing standards. This certification attests that Vervent’s information security meets or exceeds the rigorous standards set forth by AICPA after identifying and evaluating internal and external threats, as well as privacy, accountability, integrity and confidentiality. During this audit Vervent also reaffirmed the SOC 1 Type 2 certification of its policies and procedures, proving its transparency and effectiveness.

As a leading Lending-as-a-Service (LaaS) company, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services to highly regulated industries. Across the board, Vervent empowers companies to accelerate their business with attention to compliance and customer service.

Are you ready to accelerate? Contact Vervent today on +(01) 888 486 2509 or solutions@vervent.com