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Customer Experience

Mastering your niche
23 Dec 2024

Mastering your niche

By embracing specialisation, customer obsession and sustainable scaling, your business can thrive—even in the toughest markets
Salesforce closes 1,000 paid 'Agentforce' deals, looks to robot future

Salesforce closes 1,000 paid 'Agentforce' deals, looks to robot future

18 Dec 2024
Salesforce has closed more than 1,000 paid deals for "Agentforce," its platform for creating virtual representatives powered by artificial intelligence, its CEO Marc Benioff said on Tuesday.
Elevating your organisation’s Total Experience

Elevating your organisation’s Total Experience

29 Nov 2024
By prioritising security, simplifying systems and personalising experiences, organisations can turn technology frustrations into competitive advantage
Synthetic data: taking business over the rainbow

Synthetic data: taking business over the rainbow

28 Nov 2024
Driving CX innovation requires acknowledging that real-world data and insights should be augmented, not replaced
How culture drives brand equity

How culture drives brand equity

27 Nov 2024
Brands must adapt to shifting media platforms, emerging conversations and today’s zeitgeist. This requires a willingness to embrace fluidity and take risks
Bridging financial gaps: making banking accessible

Bridging financial gaps: making banking accessible

20 Nov 2024
Technological advancements are not only improving the accessibility of banking services but are also playing a key role in driving economic growth
SalesTalk: Overcoming Objections with Confidence

SalesTalk: Overcoming Objections with Confidence

20 Nov 2024
Master the art of turning objections into opportunities! Learn how to navigate pricing, hesitation, & build stronger client connections.
SalesTalk: Uncovering True Needs and Pain Points

SalesTalk: Uncovering True Needs and Pain Points

20 Nov 2024
Master the art of consultative selling! Discover how uncovering true client needs can boost trust, sales, and long-term success.
Roblox taps former Roku executive Parampath to aid advertising push

Roblox taps former Roku executive Parampath to aid advertising push

19 Nov 2024
Roblox has hired former Roku executive Louqman Parampath to help build out its advertising business, as the video-game platform bets on its lucrative young user base to draw marketing dollars.
Poland's Allegro sees earnings growing 4-7% at home in Q4
14 Nov 2024

Poland's Allegro sees earnings growing 4-7% at home in Q4

Poland’s biggest e-commerce platform Allegro expects its earnings growth to slow down to 4-7% at home in the fourth quarter, it said on Thursday after its third-quarter core profit met market expectations.
The cookies are crumbling

The cookies are crumbling

12 Nov 2024
Creating precise advertising without cookies requires targeting users based on where they are in the journey and not just on the users themselves
Digitising commercial mortgages

Digitising commercial mortgages

11 Nov 2024
Tools such as AI and hyperautomation are establishing better dialogue between businesses and lenders and creating more frictionless experiences for customers
Delivery Hero to list Talabat business in Dubai in December

Delivery Hero to list Talabat business in Dubai in December

11 Nov 2024
Talabat, the Middle East business of Delivery Hero, will list on the Dubai Stock Exchange in mid-December, floating 15% of its issued shares, its German parent said on Sunday, in what will be one of the UAE’s biggest IPOs this year. 
Banking: why closing branches isn’t the solution

Banking: why closing branches isn’t the solution

05 Nov 2024
Look beyond the obvious places for your ideas, design them with customers in mind, and bring your people with you on the journey

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