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The Future of Retail and Customer Experience October 2021

The hectic improvisation of brands and retailers to stay afloat during the Covid crisis seems to subside into strategic thinking post-pandemic driven by product content, shelf-search and conversion metrics, as well as a desire to ensure the safety of customers in more precarious e-commerce environments.  Read more inside…

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The Future of Work – October 2021

Generation Z are stereotyped as oversensitive, “woke” and addicted to their phones – but like any new generation, they’re both misunderstood and underestimated by previous ones. And, by 2025, they’re forecast to make up a quarter of the workforce. Business Reporter talks to some of its members, and looks at how businesses need to adapt to harness Gen Z’s energy and passion.

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Improving Business Performance – September 2021

Digital transformation, IoT and data-busting artificial intelligence are what make the headlines. But there are other, less technical approaches you can take to scale up your business’s performance – such as more blended approaches to work, upskilling and more personal customer interactions. Read more in the latest Business Reporter…

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The Future CFO – July 2021

From overseeing the ever-growing catalogue of new risks to manage, to introducing climate change and pandemics into the financial equation, the life of today’s chief financial officer is far more than just balancing the books. Read more inside…

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The Best of Global Business – July 2021

How Europe needs to step up to the semiconductor shortage, what the Great Depression could teach us about how to keep the global economy ticking over during Covid, and other developments in business across the world…

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The Future of Customer Experience – July 2021

Every retailer knows that, as their options expand, customers are getting harder to please. But new developments are making it easier to do so, from voice assistants that can sense a customer’s mood to colour-matching software that mean they don’t end up buying the wrong sofa online – and more besides…

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The Best of British Business – July 2021

From packaging and railways to wine investors and PR firms, businesses everywhere are gradually clawing their way out of the pandemic doldrums and into whatever world the “new normal” turns out to be. Hopefully it’ll be a brave new one… read more inside.

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The Future of Retail 2021

Covid has hastened a “great reset” in how both customers and retailers think about the shopping experience, whether in the convenience of a booming delivery sector or a desire to make retail more personal. Read more inside…

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The Future of Work and Human Capital – June 2021

Generation Z is making up an increasing part of the workforce. And in the wake of a global pandemic, the demand for more people-friendly ways and places of working – and for employees to have more say in how and where they do their jobs – has never been greater. Read more inside…

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The Future of Insurance – June 2021

Has the whirlwind year of 2020 finally pushed the insurance sector into the 21st century? Read more about how insurtech innovations, big data and positive CX are supplanting ill-suited legacy systems and drawn-out bureaucracy in our latest special report…

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