The rise of the connected worker: transforming industries in the age of Industry 5.0

Industry 5.0 is no longer a futuristic concept; it’s the reality shaping the modern industrial landscape. At the heart of this transformation is the “connected worker”, a figure empowered by digital tools to revolutionise how work gets done in the field. This isn’t just about incremental change; it’s a fundamental shift in industrial operations.  

 

Empowering the frontline

 

For too long, frontline workers have faced challenges that hinder productivity, safety and overall effectiveness. But cutting-edge technologies are changing that. The connected worker is equipped with a suite of digital tools and mobile devices that seamlessly integrate them with machines, processes and colleagues. This empowers them with real-time access to critical information, fosters collaboration regardless of location and significantly improves workplace safety.  

 

Key technologies driving the change

 

Several technologies converge to create the connected worker:

• Augmented reality (AR): enhances training, provides real-time guidance and aids in hazard identification
• Artificial intelligence (AI): delivers predictive analytics, automates workflows and supports intelligent decision-making
• Internet of things (IoT): enables real-time data collection and analysis, providing insights into proactive maintenance and improved efficiency
• Digital twins: creates virtual representations of physical assets for better management and optimisation
• Industrial connectivity: provides the robust communication networks necessary for seamless data flow and collaboration

A holistic approach to transformation

 

Successful integration of the connected worker requires a holistic approach, focusing on:

• Transforming processes: streamlining workflows, enhancing collaboration and supporting data-driven decision-making
• Retooling technology: addressing technology gaps, improving user experience and ensuring health and safety through modern, intuitive solutions  
• Boosting talent: providing comprehensive training, fostering continuous learning and ensuring effective knowledge transmission

Use cases and impact

 

The impact of the connected worker is being felt across industries, particularly in sectors such as utilities. Companies are leveraging these solutions to:  

• Improve productivity and efficiency: providing workers with real-time access to information and tools
• Enhance safety: using technologies such as AR and AI to identify hazards and prevent accidents
• Enable remote collaboration: ensuring seamless communication and support regardless of location
• Optimise operations: using data analytics and AI-driven insights for better decision-making and proactive maintenance

NTT DATA’s role in the connected worker revolution

 

NTT DATA is at the forefront of this transformation, providing comprehensive solutions and expertise to empower frontline workers. We focus on delivering tailored solutions that integrate seamlessly with existing systems, providing tools for asset management, time management, collaboration and leveraging the power of AI and IoT.  

Our approach emphasises:

• Understanding and optimising business processes  
• Change management, including training, stakeholder engagement and communication  
• Sustainability and innovation

Overcoming challenges and looking ahead

 

While the benefits are clear, the adoption of connected worker solutions presents challenges. These include resistance to change, the cost of implementation, cyber-security concerns and the need for robust infrastructure.  

 

However, by addressing these challenges head-on and embracing a holistic approach, organisations can unlock the full potential of their workforce. The rise of the connected worker is not just a trend; it’s a fundamental shift towards a more efficient, safe, collaborative and sustainable industrial future.

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by Héctor Pinar Fernández, Head of Gas, Power & Water at NTT DATA Europe & Latam (18) Héctor Pinar Fernández | LinkedIn