How voice AI technology is charting a new frontier in customer experience?
Sponsored by AI Rudder
Research has shown that consumers prefer live interaction when resolving urgent or complex issues with their service provider. But staffing shortages have resulted in long wait times becoming synonymous with customer service.
As good talent becomes harder to find, companies are going to great lengths to invest in automation – not to replace existing workers, but to free them up for higher-value work.
Enter voice AI, a new generation of technology that empowers customer voice communications and helps build a stronger connection between companies and their customers.
Find out more with Kun Wu, co-founder and Managing Director at AI Rudder.
To find out more, please click here.
Episode 1: What is voice AI and why should we care?
Episode 3: The minds behind voice AI technology
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