• Shifting internal KPIs from average handle time to resolution rates, customer satisfaction and escalation reduction
• Moving to parallel investigation workflows,reducing time to decision and improving first-touch resolution rates
• Where technology enhancements could have a huge positive impact on the fraud experience

Featuring:

Charles Orton-Jones, Host, FinTechTalk

Ron Shevlin, Chief Research Officer, Cornerstone

Ryan Sorrels, Chief Revenue Officer, Quavo

• How hyper-personalisation is revolutionising the client experience
• Leveraging data-driven insights without compromising privacy and security
• How AI is reshaping personalised investment strategies 

Featuring:

Charles Orton-Jones, Host, FinTechTalk

• How financial institutions’ legal departments are adopting and applying AI
• Assessing the compliance and risk implications of AI solutions
• How FIs and AI platforms partner to maximise adoption, effectiveness, and efficiency

Featuring:

Charles Orton-Jones, Host, FinTechTalk

• Where AI might have the greatest and most effective impact in the credit process
• Where the limitations and obstacles are in deploying AI across credit decision-making
• Defining the role of your humans as you redefine your credit process

Featuring:

Charles Orton-Jones, Host, FinTechTalk

Brandon Newland, Head of Product and Content, Credit Solutions, S&P Global Market Intelligence