Wednesday 6th October 2021, 16:00 (BST)

Omnichannel vs. multichannel – understanding which is better for your business and customers

Join this SupplyChainTalk to answer some of the biggest questions facing the supply chain industry including: 

  • Creating a consistent and unified customer experience through omnichannel strategies. How has the pandemic accelerated this drive?
  • How did companies rapidly evolve their business model into full omnichannel and accelerate their ecommerce operations?
  • Are micro-fulfilment centres (MFCs) the next step in creating a harmonious omnichannel supply chain

Your host:

Duncan Brock

Duncan Brock is a member of the leadership team of CIPS. He’s had a specific interest throughout his career on implementing category management and developing the skills and capabilities of procurement teams. His procurement experience comes from working for Ford, Mars, Black & Decker, NTL (now Virgin Media) and RSA. He is also a CIPS spokesperson for conferences and media interviews on supply chain matters.


Register for SupplyChainTalk