Category: customers

The customer is always bytes

Author: webeditor

Getting to know what your customers actually want can be difficult – David Craik explores how machine learning can help you keep them on side. Technology is commonly blamed for making society more impersonal – but through it, retailers can get closer... Read more

Who controls the future of finance?

Author: webeditor

Best-selling author Chris Skinner ponders the power struggle between old, nowadays and future of finance industry. There’s an old joke about the guy lost driving in the countryside who stops to ask a pedestrian how to get to the city.... Read more

Driving on the Spur retail revolution

Author: webeditor

Premier League club Tottenham Hotspur’s new state-of-the-art stadium is set to open in 2018 – and when it does, it’s set to become the world’s most technologically advanced aiming to start a kind of the Spur retail revolution. As well... Read more

RBS axes 259 branches in online shift

Author: webeditor

Royal Bank of Scotland is to close a quarter of its branch network and axe nearly 700 jobs in a move that unions claim could signal the end of face to face banking. The decision by the state-backed lender will... Read more

File photo dated 11/08/17 of a row of houses. Nearly a third of UK households have stuck with their home insurance provider for more than five years - potentially paying more than they need to, Citizens Advice has found. PRESS ASSOCIATION Photo. Issue date: Friday November 24, 2017. Around 31% have had their policy for more than five years - meaning they could be paying 70% more than a new customer would, it said. See PA story MONEY Home. Photo credit should read: Ben Birchall/PA Wire

‘Loyalty penalty’ for home insurance customers

Author: webeditor

Nearly a third of UK households have stuck with their home insurance provider for more than five years – potentially paying more than they need to, Citizens Advice has found. Around 31% have had their policy for more than five... Read more

British Gas, customers, hiking prices, Centrica, household energy, earnings, electricity prices, tariff rise, cost-cutting

British Gas sheds customers after hiking prices

Author: webeditor

British Gas owner Centrica has revealed it lost another 823,000 household energy accounts since June and warned over its earnings outlook as it also took a hit from warmer-than-normal weather. Britain’s biggest energy provider saw the customer exodus following its... Read more

Ladbrokes Coral, penalty, failings, high-spending, customers, stolen money, investigation, gambling, behaviour

Ladbrokes Coral to pay £2.3 million penalty for failings

Author: webeditor

Ladbrokes Coral has agreed to a £2.3 million penalty package for failings which saw two high-spending customers gamble away around £1.3 million of stolen money. The company was sanctioned by the Gambling Commission after an investigation into sub-brand Gala Interactive... Read more

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