Is it possible to simultaneously reduce fraud and improve the customer user experience?
In the first session we’ll discuss the nature and scale of online fraud in complex, high-value transactions and the types of businesses most likely to fall victim to it, and whether they are doing enough to mitigate this risk.
In this session we’ll talk about solutions capabilities that can help combat online fraud and deliver balanced operational excellence.
A useful mantra may be ‘Measure what matters and what can be measured’organisational culture
In this fast-changing retail age, experience now ranks higher than product or price.
Time spent working as part of a team is increasing massively year on year, with virtual teams also more frequent in the multi-national or dispersed workforce which is becoming so common.
In today’s feedback economy, it’s essential to tune in to what customers are saying about your brand online and respond appropriately.
Customer demand for personalised items has seen tremendous growth over the last several years, and starting an online business has never been easier.
Cork is Ireland’s second city, and according to Ireland’s latest projections is set to become the fastest growing city region in the country.
Speech recognition is in great shape – accuracy levels are good and improving all the time. The accuracy is no longer focused on the easy scenarios, but is now being used for noisier, harder conversational use-cases, making the technology practical for real-world applications.
The internet of things, digital transformation, industry 4.0, the fourth Industrial Revolution – all are popular buzzwords used to describe a vision of industrial manufacturing in the 21st century.
Whether exploring operational efficiencies in industrial automation or looking for digital transformation to drive business value in new ways, ADLINK Digital Experiments provide a secure and cost-effective place to innovate with IoT.
It’s a common misconception that retail customers are invisible as soon as they step into a store.
In today’s digital economy, customer experience (CX) is everything. Research from Salesforce shows that 57 per cent of customers switched to a competitor to get a better experience.
The term “people flow” describes the way people move in and between buildings – and when managed correctly, that means moving safely, smoothly, comfortably and efficiently.