Enabling digital transformation: a journey towards enterprise excellence

Steps to achieve digital excellence

• Digital strategy. Start by defining a digital strategy aligned with your business objectives. This strategy should articulate how technology will help you achieve your organisation’s critical success factors in support of achieving your overarching purpose. This digital strategy should be the foundation for selecting the processes that you digitally transform.
• Change management. Digital transformation requires a culture of openness and acceptance of the introduction of new technology. Building this culture requires the wider organisation to understand the role technology plays in executing your strategy and delving your purpose. Your employees need to understand why change is needed and how it will benefit them, their team and the wider business.
• Standardise and simplify. Don’t digitise a bad process. Before implementing any technology, start by simplifying, standardising and optimising your processes to prepare them for a successful digital transformation. This will ensure you don’t digitise your existing variation and waste.
• Digital requirements. Determine the requirements of your future digital process. What process steps and key behaviours does the new system need to facilitate? Be sure to also set ROI expectations and specify how success will be measures.
• Digitise and automate. Evaluate the market to identify technology that will deliver your requirements. Where such technology doesn’t exist, make a decision to either reevaluate your requirements to bring them in line with what is available on the market, or build a solution specific to your needs. Once a decision has been made the technology should be implemented ready for use.
• Engagement and capability. Ensure that your people know that their ways of working have changed and provide them with the skills to execute the new processes in the digital world.

Conclusion

Digital transformation is more than just implementing new technology; it’s about aligning that technology with your business strategy to achieve meaningful outcomes and focusing on bringing your people along for the ride. By following our structured approach to digital excellence, organisations can navigate the complexities of digital transformation and 

For more information on how to use SA Partners’ digital excellence model to support your digital transformation journey, visit our website or email digital@sapartners.com