customer engagement Tag


The changing role of identity management in business

Mar 18, 2016Comments off862 Views

By Simon Moffat, Director Advanced Customer Engineering, ForgeRock Historically, identity management focused on internal users – those that a business can control – be it employees,


The three rules for building an engaged organisation

Feb 05, 2016Comments off1538 Views

By Wim Stoop, Product Marketing Manager, Jive Software Today, companies must engage employees and customers in more meaningful, simple and social ways. It’s not about adopting


Putting the customer in the boardroom

Feb 01, 2016Comments off3220 Views

By Maggie Buggie, VP Global Head of Digital Sales and Marketing, Capgemini Marketing teams are seizing the digital opportunity to reconnect with their customer in new ways