Customer Focus 2013: Sean Risebrow

Director Customer Experience, Virgin Media

- Putting customers at the heart of everything
- Net Promoter as an operating discipline
- Connecting Virgin people to customers

Event Host: Bill Turnbull

Customer Focus 2013: Jo Mayes

Head of Customer Experience, Standard Life

- Putting customers at the heart of Business
- How to respond to customers
- 4 markers of success
Event Host: Bill Turnbull

Customer Focus 2013: Charles Schwarz

Managing Director of Customer Experience, Barclays

- The impact of cloud & consumerisation of IT
- Consumer expectations: mobile enquiries
- How to improve their services

Event Host: Bill Turnbull

Employee Engagement: Recruiting and retaining the best employees

Digital Opinion

Mark Allison, Managing Director at Digital Opinion, explains how to turn your employees into believers of your business.
www.digitalopinion.co.uk

Business Turnaround: Specialist financial advice

BDO LLP

Phil Emmerson, partner at BDO, shares his professional insight about best finance practices as we emerge from recession.
www.bdo.uk.com

Supply Fest 2013: Christiaan Maats

Founder, Oat Shoes

- 100% biodegradable shoes
- Footwear that sprouts flowers
- Lifecycle and environmental impact
Event Host: Andrew Neil

Sustainable Cities: Lafarge Tarmac leads by example

Lafarge Tarmac

Lafarge Tarmac leads in developing sustainable urban environments with state-of-the-art technology and fair industrial practices.
www.lafargetarmac.com

Business Reporter 2013 Events Highlights

Customer Focus and Supply Fest 2013

Highlights to give you a flavour of Business Reporter's 2013 Customer Focus and Supply Fest summits.

Event Hosts: Bill Turnbull & Andrew Neil

Supply Fest 2013: Howard Marks

a.k.a. Mr Nice

- The roots of the drug supply chain
- A transition from an illegal to a legal market
- Differences between drug supply chains

Event Host: Andrew Neil

Supply Fest 2013: Javier Huerta

VP of Group Supply Chain Strategies, Unilever

- Value chain responsibility
- Achieving sustainability goals
- Collaboration is key
Event Host: Andrew Neil

Supply Fest 2013: Mike Buffham

Director of Product and Supplier Management, Premier Farnell

- Relocating Raspberry Pi manufacturing
- Streaming software
- Early days of the supply chain
Event Host: Andrew Neil

Supply Fest 2013: Padraig Healy

Executive Director of SC Global Enablement, Dell

- Supply chain transformation
- The changing marketplace
- Developing solutions for customers
Event Host: Andrew Neil

Supply Fest 2013: Caroline Troit

Supply Chain Director, L'Oreal (Lux Division)

- People and passion
- A supply chain that owns 'launches'
- Supply chain as a hub
Event Host: Andrew Neil

Supply Fest 2013: Simon Frumkin

VP of Procurement and Supply Chain, EE

- Procurement in 4G launch
- Marketing and handsets
- Working with the government
Event Host: Andrew Neil

Supply Fest 2013: David Gosnell

President of Global Supply and Procurement, Diageo

- Sharing values and fostering collaboration
- Sustainability and responsibility
- Collaborating in Brazil
Event Host: Andrew Neil

Supply Fest 2013: Calum Lewis

Operations Director, LEGO Company

- Supply chain design choices
- Developing flexible supply
- Making collaboration work
Event Host: Andrew Neil

Supply Fest 2013: Malcolm Dare

Supply Chain Director, BAE Systems Maritime - Submarines

- Supplier performance management
- Supplier forum hierarchy
- Current and future challenges
Event Host: Andrew Neil

Customer Focus 2013: Jens Hofma

Managing Director, Pizza Hut UK

- Challenges in the hospitality business
- Challenges of team engagement
- Building a true frontlineback organisation

Event Host: Bill Turnbull