Women In Business: Broader representation in the boardroom

Warren Partners

Joëlle Warren, Executive Chairman of Warren Partners, offers insight on a topic which has polarised opinion.
www.warrenpartners.co.uk

Business Turnaround: Expert Opinion

Institute for Turnaround

Christine Elliott, Chief Executive at the Institute for Turnaround, offers her expert opinion on business turnaround.
www.instituteforturnaround.com

Customer Focus 2013: Robert Moran

Chief Executive, Elmbridge Borough Council

- Public sector insight
- Customer service in the public sector


Event Host: Bill Turnbull

Supply Fest 2013: Tom Hoad

Underwriter, Enterprise Risk Division, Kiln, Syndicate 510

- Protecting your supply chain
- How to insure intangible risks


Event Host: Andrew Neil

Supply Fest 2013: Paul Stanley

Head of UK Operations Practice, Accenture Management Consulting

- Report: “Building Resilience in Supply Chains”
- How to manage efforts to increase resilience
- Examine the evolving risk landscape

Event Host: Andrew Neil

Supply Fest 2013: Peter Ward

Cargo Supply Chain Commercial Manager, DP World London Gateway

- Addressing global supply chain trends
- Discussing the growth of Asian economies
- How Europe deals with the call for flexibility

Event Host: Andrew Neil

Customer Focus 2013: Meltem Uysaler

Head of Customer Experience, EMEA Region, Citigroup Consumer

- Measuring your CX strategy
- Identifying the key customer metrics
- How to use CE Metrics

Event Host: Bill Turnbull

Customer Focus 2013: Casper Overbeek

Director of Customer Care and Service Recovery, Air France

- Addressing customers' concerns
- Solving problems and complaints
- Putting the customer in control

Event Host: Bill Turnbull

Customer Focus 2013: Rob Wilson

Global Head of Systems Thinking, Aviva

- Challenging conventional wisdom
- Service vs. manufacturing industries
- Tackling management myths

Event Host: Bill Turnbull

Customer Focus 2013: Rod Butcher

Mulberry Consulting

- Customer feedback best practice insight:
- NPS: from a score to a discipline
- Mapping the customer’s journey

Event Host: Bill Turnbull

Customer Focus 2013: Anthony Thomson

Founder and Former Chairman, Metro Bank

- Rethink your customer experience strategy
- Outstanding service requires a cultural shift
- How to drive CX transformation from within

Event Host: Bill Turnbull

Customer Focus 2013: David Bird

Customer Operations Director, E.ON UK

- Resetting relationships
- Rebuilding trust


Event Host: Bill Turnbull

Customer Focus 2013: Giovanni Tavani

Social Media Outreach Senior Manager, Dell

- Social media outreach
- Online solutions


Event Host: Bill Turnbull

Customer Focus 2013: Derek Allison

Head of Customer Centricity, Sony Europe

- Understanding customer expectations
- Delivering CX improvement
- Where should the focus be?

Event Host: Bill Turnbull

Customer Focus 2013: Julian Elliott

Direct Line Group

- Maximising opportunities across channels
- Keeping your CX consistent.


Event Host: Bill Turnbull

Customer Focus 2013: Frank Burnett-Alleyne

Head of Retail, eGain EMEA

- How to create the 'wow factor'
- What is ‘good enough’ for customers?
- Discussing real life examples
Event Host: Bill Turnbull

Customer Focus 2013: Claire Sporton

VP Customer Experience Management, Confirmit

- How to take customer experience viral
- Creating a de-centralised approach
- Driving business change

Event Host: Bill Turnbull

Supply Fest 2013: Event Trailer

Supply Fest 2013 Trailer

Supply Fest 2013 was designed for those who wanted to enhance competitiveness and sustainability in their supply chains.
Event Host: Andrew Neil