Customer Focus 2014: Laura Tenison MBE

Founder, Jojo Maman Bébé

While men think about an escape route, women ignore the exit strategy, Laura Tenison MBE tells Business Reporter.
Event Host: Bill Turnbull

Customer Focus 2014: Carlos Piera Serra

CEO, Delivering Happiness Spain

After they go through training Zappos offers potential employees $4,000 to quit. What is the thinking behind this?
Event Host: Bill Turnbull

Customer Focus 2014: Mr Bingo

Illustrator and Animator

Mr Bingo tells us what companies shouldn't do on social media if they want to avoid controversy and embarrassment.
Event Host: Bill Turnbull

Customer Focus 2014: Bill Turnbull

Presenter, BBC Breakfast

We find out what BBC Breakfast presenter and Customer Focus 2014 host Bill Turnbull learnt at the event.
Event Host: Bill Turnbull

Customer Focus 2014: Richard Longhurst

Co-Founder, Lovehoney.co.uk

Lovehoney.co.uk co-founder Richard Longhurst tells us why a healthy sex life is is important as playing sport.
Event Host: Bill Turnbull

Customer Focus 2014: Laura Tenison MBE

Founder, Jojo Maman Bébé

How many shops does Jojo Maman Bébé have and why did you decide to invest money in high street retail?
Event Host: Bill Turnbull

Customer Focus 2014: Laura Tenison MBE

Founder, Jojo Maman Bébé

"Your company can be your way to enjoy life," Jojo Maman Bébé founder Laura Tenison MBE tells Business Reporter.
Event Host: Bill Turnbull

Customer Focus 2014: Heidi Yli-Ojanpera

Senior Manager, Accenture

How important is innovation to the future success of an organisation? We ask Accenture's Heidi Yli-Ojanpera.
Event Host: Bill Turnbull

Customer Focus 2014: Carlos Piera Serra

CEO, Delivering Happiness Spain

Carlos Piera Serra reveals his five pillars to a successful organisation with happy and satisfied employees.
Event Host: Bill Turnbull

Customer Focus 2014: Carlos Piera Serra

CEO, Delivering Happiness Spain

We ask Zappos' Carlos Piera Serra why culture is his number one priority in business and how he measures it.
Event Host: Bill Turnbull

Customer Focus 2014: Laura Lee

UK Director of Customer Experience, Molson Coors Brewing

Laura Lee tells us about how Molson Coors Brewing learnt to speak the language of beer enthusiasts with its NPS.
Event Host: Bill Turnbull

Customer Focus 2014: Mr Bingo

Illustrator and Animator

Mr Bingo talks about how his hate mail business came out of nothing, and why he had to shut it down due to demand.
Event Host: Bill Turnbull

Customer Focus 2014: Mr Bingo

Illustrator and Animator

Outspoken illustrator, animator, and hate mail entrepreneur Mr Bingo reveals his secrets for success on social media.
Event Host: Bill Turnbull

Customer Focus 2014: Richard Longhurst

Co-Founder, Lovehoney.co.uk

We ask one of Lovehoney.co.uk's co-founders about its sex map of Britain and what it reveals about the population.
Event Host: Bill Turnbull

Customer Focus 2014: Bill Turnbull

Presenter, BBC Breakfast

What was Bill Turnbull's favourite Customer Focus 2014 presentation? He enjoyed Zappos' inspirational speaker.
Event Host: Bill Turnbull

Customer Focus 2014: Paul Lewis

Presenter, BBC Money Box

Will Twitter be here in 10 years' time? Planning ahead for your business' presence on social media.
Event Host: Bill Turnbull

Customer Focus 2014: Caroline Green

Director of Customer Services, Ryanair

Where will Ryanair be in five to ten years' time? It plans to welcome 110 million customers according to Caroline Green.
Event Host: Bill Turnbull

Customer Focus 2014: Dr Susan Rose

Associate Professor in Marketing Management, Henley Business School

At Henley Business School you use a brain scanner to see how people react under pressure. What has this revealed?
Event Host: Bill Turnbull