Filter white papers by
Why now is the time for boards to digitise
We live in a digitally oriented world. But why does digitisation, often so prevalent in organisations, seem to stop at the boardroom door?
The data-driven director: annual report 2021
As we collectively began to navigate the path out of lockdown in the Spring of 2021, data and analytics experts TrueCue collaborated with the Institute of Directors (IoD) to conduct a survey of over 200 IoD members.
Your passport to global commerce
How to boost your commerce strategy in new markets and gain The Onshore Advantage™
EHS Software buyer’s guide
This free 42-page guide will teach you everything you need to know, from the early stages of software selection to company-wide.
A race for digital catch-up
86 per cent of retail CIOs said promoting better customer experience through improved apps is “very” or “extremely” important.
The future of contact centres is technology, amplified by empathy
Everyone knows customers can be extremely demanding. And they are getting more so. That’s not
A step-by-step guide to conducting successful employee engagement surveys
Engaged employees feel valued and motivated to succeed, and engagement is tightly linked to higher productivity and performance.
Environment, health and safety management
Are you looking to invest in environment, health and safety (EHS) software?
Conversational commerce
Many e-commerce businesses are now seeking to alter their approach to better speak to their customers’ needs.
Expand your business into complex markets
For EU or UK business looking to expand into an exciting new market, Russia and
The ten commandments for controlling your information within a remote work environment
The 2020 Covid-19 pandemic abruptly made working at home so commonplace that the Society for Human Resource Management (SHRM) called it the “new normal.”
Does your loyalty programme meet customer expectations?
Covid has changed customer behaviours across many different industries. After analysing the data and trends
Delivering superior experiences
How positive agent experience amplifies customer experience As organisations transition to a post-pandemic world, they
Payment reconciliation helps online retailers to recover billing
Online retailers are estimated to lose between 1 and 2 per cent of their annual online billing.
Using cloud communications to position your business for the future of work
Hybrid work is here to stay, and forward-thinking leaders should focus on creating a solid foundation for employees and customers that will encourage long-term growth
Outbound email: Microsoft 365’s security blind spot
Outbound email is the leading cause of data loss – learn how to protect your organisation with intelligent human layer security
FCA pricing restrictions: Are the good days over?
In this report, FTI Consulting’s insurance experts outline strategic responses to the FCA’s proposed new regulations.
Gaining momentum on your cloud journey
In this session we’ll look at four key principles that businesses can use to support a successful cloud journey.
Portfolio optimisation beyond machine learning
Leading asset managers are already benefiting from intelligent portfolio optimisation with Causal AI.
The Digital Transformation Answer
Intelligent data empowers businesses to operate more efficiently, boost profits, reduce risk, and secure their place in the market.
