Latest News

#CX2015: Improving football's customer experience using data

27th February 2015  | Latest News Marketing

It is important to use data and insight to better serve the customers, according to Ross Antrobus, head of customer insight at The Football Association. The Football Association uses data and insight to better serve its customers through a post-match survey on how people are welcomed into the stadium, he told Customer Focus…

ITV set to post higher profits, boosted by World Cup

27th February 2015  | Technology

The benefits of the UK's economic recovery will be highlighted next week when housebuilder Taylor Wimpey and broadcaster ITV post annual results. ITV will be boosted by higher annual advertising revenues and profits on Wednesday, even though its audience figures have slipped. The City expects the broadcaster, which is home to shows including Downton…

Santander chosen as new Boris Bike sponsor

27th February 2015  | Latest News Management

Banking giant Santander has been chosen as the new sponsor for London's Boris Bike cycle hire scheme, according to the Green Party. The party said the new deal, due to be officially announced today by London Mayor Boris Johnson, is believed to be worth around £7 million a year. This would make the deal…

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The Inbox

5 worrying ways your employees use company data in the cloud

Employee demand for access to cloud services is a challenge for IT security teams, but what exactly are they doing that puts information at risk? Trustmarque's survey of more than 2,000 British workers has provided some…