Latest News

British Airways owner 'won't up Aer Lingus bid'

28th May 2015  | Latest News Management

British Airways owner International Airlines Group (IAG) said it would not up its 1.4 billion euro (£1 billion) offer for Aer Lingus amid speculation that major stakeholder Ryanair will play "hard ball" over the deal. The low-cost airline, which owns 29.8% of the Irish flag carrier, has become "kingmaker" in the takeover bid after the deal was given the green light by the Dublin government - which itself has a quarter…

B&Q pushes ahead with shake-up after first quarter sales drop

28th May 2015  | Latest News Management

B&Q parent Kingfisher said it was ploughing on with a shake-up plan "at pace" as it reported a first quarter slide in sales at the DIY chain. The retailer saw same store sales drop by 1.1% across B&Q UK and Ireland in the 13 weeks to May 2, with sales of outdoor seasonal and building products down by 4%. A better performance from its trade-focused building supplies chain Screwfix, where like-for-like sales…

Google to unveil new version of Android at conference

28th May 2015  | Latest News Technology

Google is expected to unveil the new version of its Android operating system as well as discuss driverless cars and virtual reality when its annual I/O developer conference begins today. The technology giant will dedicate a two-and-a-half-hour keynote presentation to several new announcements, including the first look at the next version - currently known as Android M - of the Android mobile operating system which powers smartphones and tablets. A early version…

  • 1
  • 2
  • 3

The Inbox

5 top channels for customer satisfaction

Which channels are companies best at dealing with customers' queries and complaints through? According to a recent survey by Zendesk, here are the channels that drive the greatest customer satisfaction... Live chat Voice [88…