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Poor customer service ‘eroding’ retail brand loyalty, says report

Poor customer service is ‘eroding’ consumers’ loyalty to retail brands, according to a survey of 2,000 people by KANA.

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Only three UK train operators score positively for passenger trust

Train passengers don’t trust operators to provide good services, according to a report by a rail industry watchdog.

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Supply Chain: MIT set to launch online educational programme

The Massachusetts Institute of Technology (MIT) is set to launch an online supply chain education programme available around the world.

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Supply chain risk hits 18-month low, but experts fear it could rise again

Global supply chain risk hit an 18-month low in the second quarter, but experts fear that it could rise again over the next three months.

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Mobile network EE introduces 50p charge to skip customer service queue

Mobile provider EE has introduced a 50p charge that allows its customers to skip the queue when calling its customer service number.

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Supply chain finance becoming increasingly important to banks

Supply chain finance is becoming more important to banks and trade finance is becoming increasingly available, according to a survey.

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86 per cent of mid-sized UK retailers sell their products on Amazon

86 per cent of mid-sized UK retailers currently sell on Amazon, according to a survey plotting e-commerce trends and opportunities.

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Self-employment accounts for more than 15 per cent of the UK’s labour force

Self-employment now accounts for more than 15 per cent of the UK’s labour force after growing by more than 1.5 million in the last 13 years.

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Energy ‘over-regulation’ maintained high prices, say former watchdogs

Over-regulation in the UK’s energy industry stifled competition between firms and maintained high prices, according to five former regulators.

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Satellites could function as flood-risk warning systems, research shows

Data from NASA satellites could be used to help combat the risk of devastating floods, according to new research.

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