Latest News

The key areas in David Cameron's bid for EU reform

22nd May 2015  | Latest News Management

David Cameron is testing the waters with European leaders for the first time today since winning the general election and gaining a mandate to reform Britain's relationship with the EU and then hold an in/out referendum on its membership. The EU summit in Latvia marks the start of the Prime Minister's renegotiation and although he will want to leave some wriggle room to present whatever he gains as a success, it…

Thomas Cook boss felt 'physically sick' following manager reports

22nd May 2015  | Latest News Management

The boss of Thomas Cook said he felt "physically sick" after it emerged a hotel manager convicted over the deaths of two British children had returned to work at another resort used by the holiday firm. George Chrysikopoulos was convicted of negligent manslaughter after he was general manager of the complex in Corfu where Christi and Bobby Shepherd died of carbon monoxide poisoning in 2006. But an investigation by ITV News found…

Tesco boss paid £4.1 million in first six months

22nd May 2015  | Latest News Management

Tesco paid £4.1 million to new boss Dave Lewis in his first six months after he was brought in from consumer goods group Unilever to turn around the embattled supermarket. The group's annual report also said it handed a £1.2 million pay-off to former boss Philip Clarke - on top of £764,000 in salary until mid-January - but confirmed it plans to claw back the leaving payment if it finds there…

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Technology

Cashless payments 'most popular'

Cashless payments have become more popular than transactions using coins and notes for the first time, figures from the Payments Council show. During 2014, 48% of payments made by consumers, businesses and financial organisations were in…

The Inbox

5 top customer experience tips from #CX2015 Live

Some of the country's top customer experience experts gathered at the Hotel Russell in London last week for Customer Focus Live 2015. Here are some of the key points shared by speakers and panellists during…