Latest News

Co-op Bank losses improve to £264 million

27th March 2015  | Finance Latest News

The Co-operative Bank narrowed its losses last year as it battled to recover from the crisis which nearly sank it in 2013 - but it warned there remained "much to do" to turn around its fortunes. An exodus of customers in the wake of the lender's troubles saw the number of current accounts…

MPs criticise head of City watchdog

27th March 2015  | Finance Latest News

The head of the Financial Conduct Authority (FCA) has been personally criticised in a damning report by MPs into its bungled handling of the announcement of an insurance industry investigation last year. Martin Wheatley, chief executive of the City watchdog, has already been stripped of his bonus of up to £115,000 following an…

Model rail firm enters digital age

27th March 2015  | Latest News Management

Model railway firm Hornby has joined the digital age and set up an e-commerce team in London's trendy tech hub in Shoreditch. The Kent-based company, whose brands include Airfix, Scalextric and Corgi, set up an eight-strong team who will keep the firm's customer base informed about its latest promotions via Twitter, blogs, Facebook…

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Business

Live video sharing set to become latest social media craze

Everybody will become their own live TV cameraman thanks to the latest social media craze set to sweep the world. Meerkat, a live video streaming app that enables people to broadcast what they are filming live…

Technology

£20 million rise in online banking fraud

Online banking fraud losses have surged by nearly £20 million or 48 per cent over the last year, prompting a warning to consumers to download anti-virus software and beware of conmen trying to trick them into revealing…

The Inbox

5 ways customer service is better in the US

The results are in on one of the largest customer service surveys around, and US brands are outperforming their UK counterparts. Here are some of the key comparisons from Nunwood's 2015 US Customer Experience Excellence…