Dig Deeper with Open-Ended Questions: Asking questions that encourage clients to share more detail, giving you a clearer picture of their true needs.
Listen for Emotion and Emphasis: Pay attention to what the client emphasizes or feels strongly about—this often reveals the core issues that matter most to them. Their pain points aren’t just practical; they’re often tied to frustration, time, or urgency.
Confirm Understanding to Build Trust: After listening, why you should restate what you’ve heard.
Featuring:
Bradley Scheffer, Host, SalesTalk
Tom Turnbull, Commercial Director, Business Reporter
Dig Deeper with Open-Ended Questions: Asking questions that encourage clients to share more detail, giving you a clearer picture of their true needs.
Listen for Emotion and Emphasis: Pay attention to what the client emphasizes or feels strongly about—this often reveals the core issues that matter most to them. Their pain points aren’t just practical; they’re often tied to frustration, time, or urgency.
Confirm Understanding to Build Trust: After listening, why you should restate what you’ve heard.
Featuring:
Bradley Scheffer, Host, SalesTalk
Tom Turnbull, Commercial Director, Business Reporter